At Orcasta, we value your satisfaction and aim to ensure a seamless shopping experience. Please review our Exchange & Return Policy to understand how we handle returns and exchanges.
Products purchased on discount or during campaign periods are final sale items. These products cannot be exchanged or returned under any circumstances.
We understand that sometimes purchases may not work out as expected. For this reason, we have crafted an exchange policy that prioritizes your convenience.
Exchanges are accepted within 7 days of the purchase date at any Orcasta outlet or online purchase.
The value of the new product must be equal to or higher than the original purchase. For items of higher value, the price difference must be paid.
Products must be unworn, unused, and returned with all original tags intact. Items that are damaged, washed, or without a valid receipt may not qualify for an exchange.
Ship the item to our e-commerce warehouse and receive store credit for future online purchases.
Address:
Orcasta E-Commerce
Ka- 5/4, Jagannathpur, Opposite of Shahid Abu Sayed Gate of Jamuna Future Park, Bashundhara R/A, Dhaka, Bangladesh
Products purchased internationally can only be exchanged at Orcasta outlets in Bangladesh within 3 months of the purchase date.
Items must be hand-carried back to Bangladesh by you or someone on your behalf.
Note: Shipping costs are non-refundable for all exchanges.
We strive to deliver products that meet your expectations, but if issues arise, we are here to help.
Major quality defects.
Damage during shipment.
Wrong product, size, or color received.
Product lost in shipment.
Notify our Customer Service team within 7-10 working days of receiving your order.
If eligible, we will assist in processing your return and provide a replacement (based on availability) or issue store credit for future purchases. If a refund is applicable, we will refund it within 7-10 working days.
Note: Shipping costs are non-refundable for all returns.
For further assistance, please contact our Customer Service team.
We appreciate your trust in Orcasta and look forward to serving you again!